Shipping policy

Prices are calculated automatically at checkout - no surprises.


Made Just for You

Everything at SPLIFFF is printed fresh when you order it—no dusty shelves here.

That means:

  • We usually take 2–5 business days to make your stuff
  • Then it’s shipped out and on its way to you
  • You’ll get a tracking link as soon as it’s moving

 

Right now we’re keeping it local 🇬🇧

We only ship within the UK.

 

How Long It Takes

Once your order is ready and sent out:

  • Standard delivery: ~3–7 business days
  • Express delivery: faster, depending on location

So overall, expect your order in about 5–10 business days from placing it.
(We promise it’s worth the wait.)

How It Gets to You

We work with reliable couriers like Royal Mail, DPD, and DHL to get your order safely to your door.

Multiple Items?

Ordered a few things? Nice. Sometimes items ship separately (they’re made in different places), so:

  • You might get multiple parcels
  • You’ll get tracking for each one


Delays Happen (Rarely, But Still)

We aim to be quick, but sometimes things slow down because of:

  • Busy periods (sales, holidays, etc.)
  • Courier delays
  • High demand

If your order seems stuck, give it a few extra days - then hit us up.

 

Double Check Your Address

Make sure your shipping details are correct before you order.

If something goes wrong because of a wrong address:

  • We might not be able to recover it
  • Reshipping may cost extra

(Not fun, we know.)


Lost or Damaged?

If your order shows up looking rough—or doesn’t show up at all:

  • Let us know within 7 days
  • Send your order number + a photo if there’s damage

We’ll sort it out with our fulfilment partner and make it right.

Made-to-Order = No Change-of-Mind Returns

Everything at SPLIFFF is made just for you when you order it.

So because of that:

We don’t accept returns or exchanges for:

  • Wrong size
  • Change of mind
  • Ordering the wrong item

We know—it’s not ideal. But it’s how we keep things sustainable and avoid waste.

👉 Tip: Double-check sizing and product details before ordering.

 

If Something’s Wrong, We’ve Got You

If your order arrives and it’s:

  • Damaged
  • Misprinted
  • Defective
  • Or just not what you ordered

That’s on us, and we’ll fix it.

 

Report Issues Within 7 Days

If there’s a problem contact us within 7 days of delivery

Include:

  • Your order number
  • Clear photos of the issue

Send it to: contact@splifff.co.uk

 

What Happens Next?

Once we check the issue, we’ll:

Send a replacement (free of charge), or issue a refund, if a replacement isn’t possible

No stress—we’ll sort it.

 

Wrong Address = Trouble

If you entered the wrong shipping address:

  • We can’t guarantee recovery of the package
  • If it gets returned, you may need to pay for reshipping

So yeah… triple-check that address!

 

Lost Packages

If your order seems lost in transit:

Wait a few extra days (couriers can be slow sometimes) then contact us and we’ll look into it

 

A Quick Heads-Up

We don’t offer returns for:

  • Buyer’s remorse
  • Incorrect sizing
  • Orders placed with wrong details

But if something is genuinely wrong—we’ll always make it right.


Need Help?

Got questions? Problems? Just wanna say hi?

Contact us here

 

Final Note

Everything is made-to-order, so it takes a little longer—but that’s how we keep things fresh and reduce waste.

Thanks for being part of SPLIFFF